Frequently Asked Questions (FAQs)

1. HOW DO I KNOW WHAT PRODUCT IS FOR ME?
   We have 3 main best-selling products: Knee Massager, Foot Massager, and the Whole Body Massager.
   -If you're dealing with foot issues such as pain, swelling, neuropathy, edema, or plantar fasciitis, we recommend starting with the Live Well Foot Massager.
   -For knee pain and swelling, the Live Well Knee Massager is the perfect solution.
   -And for full-body relief — whether it's your back, neck, legs, or other areas — the Live Well Whole Body Massager is your go-to option.

 

---

2. WHERE CAN I CONTACT YOU?
   You can reach out to our customer support team in several ways. For any questions, concerns, or assistance, feel free to contact us by phone at (646) 781-0561 or email us at livewell-usa@hotmail.com. We're here to help!

 

---

3. WHEN CAN I EXPECT THE RESULTS TO SHOW?
   Reducing inflammation beneath the skin or addressing muscle cramps that have persisted for weeks, months, or even years takes time.
   While some users experience quick relief, others may need more time. The results depend on your body and the specifics of your condition.

 

---

4. DO YOUR PRODUCTS COME WITH A WARRANTY?
   Yes, every product we offer is backed by a standard 1 year warranty to provide you with complete peace of mind and ensure your satisfaction.

 

---

5. WHAT IS YOUR RETURN POLICY?
   We offer a 60-day 100% money back guarantee. If you're not fully satisfied with your purchase, you can easily return it for a full refund or exchange.
   
   For returns, please:

• Email our support at livewell-usa@hotmail.com Call at 
• Follow the instructions provided by our support specialist
• Once your request is approved, you will get a confirmation email with shipping guidelines

 

---

6. HOW LONG DOES SHIPPING TAKE?
   Shipping times vary based on your location. For orders within the USA and Canada, processing usually takes 1-2 business days, and delivery typically takes 7-12 business days. You’ll receive tracking information once your order is shipped.

 

---

7. ARE YOUR MASSAGERS EASY TO USE?
   Absolutely! Our products are designed with simplicity and convenience in mind. Each product comes with an easy-to-follow instruction manual, and many feature one-touch operation for hassle-free use.

 

---

8. CAN I USE THE MASSAGERS DAILY?
   Yes, our products are safe for daily use. However, we recommend following the usage guidelines provided with each product for the best results.

 

---

9. ARE LIVE WELL PRODUCTS SAFE FOR EVERYONE?
   Our products are thoughtfully designed to promote general wellness and enhance your overall well-being. However, if you have any specific medical conditions or concerns, we strongly recommend consulting with your healthcare provider before using any of our products. This ensures that they are suitable for your individual health needs and circumstances.

 

---

10. HOW DO I KNOW YOUR PRODUCTS WORK?
    We’re proud to have over 10,000 happy customers who trust our products. And to give you extra peace of mind, we offer a 60-Day Refund Guarantee.
    That means you have a full 60 days to experience our products and see how well they work for you before deciding whether to keep them. We think that’s a fair deal!

 

---

11. DO YOU OFFER DISCOUNTS OR PROMOTIONS?
    Yes, we regularly offer exclusive promotions and special deals to our valued customers. To stay in the loop and never miss out on the latest offers, be sure to subscribe to our newsletter or follow us on our social media channels. This way, you’ll always be the first to know about exciting discounts, limited-time offers, and more!

 

---

QUESTION NOT ANSWERED?
If you have any additional questions or need further assistance, don’t hesitate to contact us! You can send an email to livewell-usa@hotmail.com, and we'll reply within 24 hours. If you prefer to call, reach us at (646) 781-0561. If we miss your call, we'll get back to you within an hour.